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Custom Roles

Learn how to create, configure, and assign custom roles in Verkada Command

Custom Roles replaces the legacy Customize Roles feature under Admin > Users & Permissions, now renamed to Modify Default Roles. If your organization previously used Customize Roles to toggle permissions on standard roles, those settings remain unchanged. New role customization should use the Roles page described in this article.

Custom Roles lets Organization Admins build roles from the ground up, selecting exactly the permissions a user or group needs and nothing more. This is designed to help organizations apply the principle of least privilege across teams, locations, and job functions.

Custom Roles currently only support Cameras and Workplace permissions.

Create a Custom Role

As of May 14, 2026, Custom Roles can only be site-scoped.

1

In Verkada Command, go to All Products > Admin.

2

Under Admin > Users & Permissions, click Roles.

3

In the right, click Create.

4

Enter a unique name for the role.

5

(Optional) Select a common template to copy permissions from.

6

Review the list of available permissions and toggle each one on or off based on what this role requires.

7

In the top right, click Save.

Edit a Custom Role

You can edit an existing custom role at any time from Admin > Users & Permissions > Roles. Changes apply immediately to all users and groups assigned that role.

1

In Verkada Command, go to All Products > Admin.

2

Under Admin > Users & Permissions, click Roles.

3

Select the role to edit.

4

Next to the role name, click > Edit Permissions.

Review the list of available permissions and toggle each one on or off based on what this role requires.

5

In the top right, click Save.

Assign a Custom Role

When picking a role type, find custom roles under the Custom section.

Users

Grant permissions

  1. In Verkada Command, go to All Products > Admin.

  2. Select Users & Permissions > Users.

  3. Select a user to grant permissions.

  4. Click Manage to the right of Site Roles

    1. From a list of role types, select Custom.

    2. Click Save.

Revoke permissions

  1. In Verkada Command, go to All Products > Admin.

  2. Select Users & Permissions > Users.

  3. Select a user to revoke permissions.

  4. Click Manage to the right of Site Roles

    1. From a list of role types, select Custom.

    2. De-select the role to remove from the user.

    3. Click Save.

Groups

Granting permissions

  1. In Verkada Command, go to All Products > Admin.

  2. Select Users & Permissions > Groups.

  3. Select a Command group to grant permissions.

  4. At the top, click Roles.

  5. Click Manage to the right of Site Roles

    1. From a list of role types, select Custom.

    2. Click Save.

Revoking permissions

  1. In Verkada Command, go to All Products > Admin.

  2. Select Users & Permissions > Groups.

  3. Select a Command group to revoke permissions.

  4. At the top, click Roles.

  5. Click Manage to the right of Site Roles

    1. From a list of role types, select Custom.

    2. De-select the role to remove from the group.

    3. Click Save.

Supported permissions

Admins can toggle each permission below when creating a custom role to control what users can view and manage within a site.

Site Configuration

  • View Site

  • Manage Site

    • Add, remove, and manage user permissions on a site for existing users

    • Create, rename, and delete sites and subsites

Camera Settings

  • View Camera Details

  • Manage Camera Settings

    • Accept face search & biometric compliance setting

    • Manage cloud backup

    • Set privacy mode

    • Set camera read-only mode

    • Apply site device defaults Manage org camera presets

    • Manage device network and access

    • Configure encoding and bandwidth

  • Add and Modify Cameras in Site.

    • Add cameras to the organization and the site(s) where they have this permission

    • Delete cameras only from the site(s) where they have this permission

  • Set Onboard Video Retention

Video & Sharing

  • View Live Camera Streams

  • View Historical Footage

  • Share Camera Live Links

Analytics & Search

  • Use AI-powered Search

  • View People Analytics

  • Manage Occupancy Trends

  • View Person of Interest Lists

  • Manage Person of Interest Lists

  • View License Plates of Interest

  • View License Plate Analytics

  • View Vehicle Analytics

Archives

  • View Public Archives

  • Create Public Archives

  • Create Private Archives

  • View All Private Archives

  • Download Archives

  • Delete Archives

  • Share Archive Live Links

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