Custom Roles
Learn how to create, configure, and assign custom roles in Verkada Command
Custom Roles replaces the legacy Customize Roles feature under Admin > Users & Permissions, now renamed to Modify Default Roles. If your organization previously used Customize Roles to toggle permissions on standard roles, those settings remain unchanged. New role customization should use the Roles page described in this article.
Custom Roles lets Organization Admins build roles from the ground up, selecting exactly the permissions a user or group needs and nothing more. This is designed to help organizations apply the principle of least privilege across teams, locations, and job functions.
Custom Roles currently only support Cameras and Workplace permissions.
Create a Custom Role
As of May 14, 2026, Custom Roles can only be site-scoped.
In Verkada Command, go to All Products > Admin.
Under Admin > Users & Permissions, click Roles.
In the right, click Create.
Enter a unique name for the role.
(Optional) Select a common template to copy permissions from.
Review the list of available permissions and toggle each one on or off based on what this role requires.
In the top right, click Save.
Edit a Custom Role
You can edit an existing custom role at any time from Admin > Users & Permissions > Roles. Changes apply immediately to all users and groups assigned that role.
In Verkada Command, go to All Products > Admin.
Under Admin > Users & Permissions, click Roles.
Select the role to edit.
Next to the role name, click > Edit Permissions.
Review the list of available permissions and toggle each one on or off based on what this role requires.
In the top right, click Save.
Assign a Custom Role
When picking a role type, find custom roles under the Custom section.
Users
Grant permissions
In Verkada Command, go to All Products > Admin.
Select Users & Permissions > Users.
Select a user to grant permissions.
Click Manage to the right of Site Roles
From a list of role types, select Custom.
Click Save.
Revoke permissions
In Verkada Command, go to All Products > Admin.
Select Users & Permissions > Users.
Select a user to revoke permissions.
Click Manage to the right of Site Roles
From a list of role types, select Custom.
De-select the role to remove from the user.
Click Save.
Groups
Granting permissions
In Verkada Command, go to All Products > Admin.
Select Users & Permissions > Groups.
Select a Command group to grant permissions.
At the top, click Roles.
Click Manage to the right of Site Roles
From a list of role types, select Custom.
Click Save.
Revoking permissions
In Verkada Command, go to All Products > Admin.
Select Users & Permissions > Groups.
Select a Command group to revoke permissions.
At the top, click Roles.
Click Manage to the right of Site Roles
From a list of role types, select Custom.
De-select the role to remove from the group.
Click Save.
Supported permissions
Admins can toggle each permission below when creating a custom role to control what users can view and manage within a site.
Site Configuration
View Site
Manage Site
Add, remove, and manage user permissions on a site for existing users
Create, rename, and delete sites and subsites
Camera Settings
View Camera Details
Manage Camera Settings
Accept face search & biometric compliance setting
Manage cloud backup
Set privacy mode
Set camera read-only mode
Apply site device defaults Manage org camera presets
Manage device network and access
Configure encoding and bandwidth
Add and Modify Cameras in Site.
Add cameras to the organization and the site(s) where they have this permission
Delete cameras only from the site(s) where they have this permission
Set Onboard Video Retention
Video & Sharing
View Live Camera Streams
View Historical Footage
Share Camera Live Links
Analytics & Search
Use AI-powered Search
View People Analytics
Manage Occupancy Trends
View Person of Interest Lists
Manage Person of Interest Lists
View License Plates of Interest
View License Plate Analytics
View Vehicle Analytics
Archives
View Public Archives
Create Public Archives
Create Private Archives
View All Private Archives
Download Archives
Delete Archives
Share Archive Live Links
Site Configuration
View Guest Site
Manage Guest Site
Visitor Management
View Approved Lists
Modify Approved Lists
View Deny Lists
Modify Deny Lists
Override Denials
View Guest Phone Numbers
Manage Visitor Security Screening Results
Manage Applicant Security Screening Results
Incidents Response
View Responses
Launch Responses
End Responses
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