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Session Management

Learn how to configure and utilize the available session and security controls

Verkada's enhanced session management feature ensures an efficient and secure user experience.

Maximum session duration

The Maximum Session Duration control manages the time period after which a user is logged out, regardless of activity history.

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Login & Access > Session Management.

3

Locate and set the Maximum Session Duration:

  • Default: 60 days

  • Min: 1 day

  • Max: 180 days

Idle timeout

This control specifies the maximum period of inactivity after which a user is logged out. If a user has not used Command in over the specified time, they are logged out regardless of whether maximum session duration has been reached.

The Idle Session Timeout value can never be greater than the Maximum Session Duration value.

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Login & Access > Session Management.

3

Locate and set the Idle Timeout:

  • Default: 7 days

  • Min: 15 minutes

  • Max: 30 days

  • Government Command organizations default to 1 hour

Customize login lockouts

Control the number of unsuccessful login attempts and lockout behavior.

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Login & Access > Session Management.

3

Set the Allowed Login Attempts (unsuccessful attempts within 15 minutes before lockout):

  • Default: 6 attempts

  • Government Command organizations default to 3 attempts

4

Set the Lockout Period (time until automatic unlock):

  • Default: 15 minutes

  • Government Command organizations default to 30 minutes

Limit concurrent user sessions

This control specifies the maximum number of active sessions a user can have at any given time.

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, select Login & Access > Session Management.

3

Set the Maximum Sessions per User:

  • Default: Unlimited sessions

  • Government Command organizations default to 2 sessions per user

Session refers to a web/mobile instance of Command and extends to the Verkada Pass app (but not other native product-specific apps).

  • Being logged in on 10 different tabs in the same browser = 1 unique session

  • Being logged in on 2 different browsers = 2 separate sessions

  • Being logged in on desktop, mobile browser, and mobile app = 3 separate sessions

For the Pass app, if the active session maximum is reached, previously logged in users will be logged out and have their BLE credentials revoked until a new active login is established.

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