# InformaCast Notifications

You can configure Verkada devices to generate alerts based on important events in your organization. Verkada can integrate with InformaCast to consume this email and generate a mass notification.

### What you need

* An active InformaCast Fusion subscription
* Command account with at least one device

***

## Configure a message template

{% hint style="danger" %}
You need InformaCast Admin permissions for the [InformaCast Admin Portal](https://admin.icmobile.singlewire.com/) to complete this setup.
{% endhint %}

The message template is a container for the InformaCast notification content and recipients.

{% stepper %}
{% step %}
**Search for Message Templates in the left navigation search bar or navigate to Notifications > Message Templates.**
{% endstep %}

{% step %}
**Copy or create a new message template and give it a name that’s easy to recognize, such as *****Verkada Event Notification*****.**
{% endstep %}

{% step %}
**Ensure the Subject and Body fields are customizable, indicated by the unlock icon.**
{% endstep %}

{% step %}
**In the Subject field, add placeholder text such as "\<placeholder\_text>" that will be overwritten later by the inbound email event.**

<div align="left" data-with-frame="true"><figure><img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2Fvi00zRpjHqaLmluO7ghS%2FScreenshot%202026-01-15%20at%201.58.37%E2%80%AFPM.png?alt=media&#x26;token=deb59624-8d80-42e3-b678-c7c4a9fe13c0" alt="" width="359"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Configure other message content settings as needed.**
{% endstep %}

{% step %}
**Click the Users tile to enable user recipients.**
{% endstep %}

{% step %}
**Add yourself as the only notification recipient. Once you create an InformaCast Verkada Command user, add the account as a notification recipient.**
{% endstep %}

{% step %}
**Click Save.**
{% endstep %}
{% endstepper %}

***

## Configure an inbound email rule set and rule

Inbound email rule sets are a list of rules that tell InformaCast to send a notification when a monitored email address receives an email.

#### Inbound email rule set

{% stepper %}
{% step %}
**Search for Email in the left navigation search bar or navigate to Notifications > Event Sources > Email.**
{% endstep %}

{% step %}
**Click Create Inbound Email Rule Set.**

a. Enter a unique name.\
b. **Set Source Email Addresses** to <no-reply@command.verkada.com>.\
c. Leave **Email Validation Level** off.\
d. Toggle on **Enable Inbound Email Rule Set.**
{% endstep %}

{% step %}
**Click Save to see an autogenerated To Address. Store this value** [**to use later in Verkada Command**](#h_8d41e7a20b)**.**

<div align="left" data-with-frame="true"><figure><img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2FwvWPuLheI2Srui59vb26%2FScreenshot%202026-01-15%20at%201.58.46%E2%80%AFPM.png?alt=media&#x26;token=bf001b08-f11c-4f37-a42b-b0622e305b7a" alt="" width="302"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

#### Inbound email rule

{% stepper %}
{% step %}
**Navigate to the Rules tab to set up the notification.**
{% endstep %}

{% step %}
**Click Create Inbound Email Rule.**

* Enter a unique name.
* Select the **Message Template** created in the previous section.
  {% endstep %}

{% step %}
**Toggle on Enable Inbound Email Rule.**

<div align="left" data-with-frame="true"><figure><img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2F344WJTPxPOyiLIMU3UXt%2FScreenshot%202026-01-15%20at%201.59.06%E2%80%AFPM.png?alt=media&#x26;token=c7f93592-4ac8-405e-a647-8c1fa0fd4c2b" alt="" width="267"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Click Save.**
{% endstep %}
{% endstepper %}

***

## Add InformaCast as a Verkada User

{% hint style="danger" %}
You need Org Admin permissions in Command to complete this setup.
{% endhint %}

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}

{% step %}
**In the left navigation, select Org Settings > Users.**
{% endstep %}

{% step %}
**In the top left, select Add User.**

a. Enter an informative name, such as InformaCast.\
b. Enter the [generated InformaCast email](#h_177b712a3c).\
c. (Optional)Assign a group to grant the user permissions.\
d. Click **Add** to create the user. **Note:** Ignore the automated invite email sent. You will verify the email address later.\
a. Click **Add** to create the user.
{% endstep %}

{% step %}
**The user profile will open. Click Assign Roles to grant the needed permissions.**
{% endstep %}
{% endstepper %}

***

## Verify the InformaCast user in Verkada Command

When a new user is added to Command, they are emailed an account setup link. Since the InformaCast email is a monitored system email that does not belong to a person we cannot access this email.

Instead, we can request a password reset to access the InformaCast user account.

{% stepper %}
{% step %}
**Log out of your Command Org Admin account.**
{% endstep %}

{% step %}
**From the Command homepage, enter the generated InformaCast email address and click Continue.**
{% endstep %}

{% step %}
**Click Forgot password? > reset via Email.**

a. An InformaCast notification via Inbound Email is generated with a link to reset your password.\
b. Click the link and set the password for the InformaCast user.
{% endstep %}

{% step %}
**Log back into your Command Org Admin account to** [**configure alerts.**](#h_7e55b69916)
{% endstep %}
{% endstepper %}

***

## Configure Verkada email alerts

Enable alerts in Command to send emails to the monitored InformaCast email to complete the integration. See [Create Camera Event Alerts](https://app.gitbook.com/s/ylYKicREo6JpuOJH4teK/analytics/create-camera-event-alerts) for more information on creating alerts. You can view the events from all the alerts you are subscribed to from the [Alerts](https://command.verkada.com/alerts) page in Command.

Once the alert is created:

* The Inbound Email event notification initiates in InformaCast.

{% hint style="warning" %}
You can configure the [Message Template](#h_142ffc3379) to notify any InformaCast recipient.
{% endhint %}

* A push notification will be sent to the Verkada Command mobile app.