# InformaCast Notifications

You can configure Verkada devices to generate alerts based on important events in your organization. Verkada can integrate with InformaCast to consume this email and generate a mass notification.

### What you need

* An active InformaCast Fusion subscription
* Command account with at least one device

***

## Configure a message template

{% hint style="danger" %}
You need InformaCast Admin permissions for the [InformaCast Admin Portal](https://admin.icmobile.singlewire.com/) to complete this setup.
{% endhint %}

The message template is a container for the InformaCast notification content and recipients.

{% stepper %}
{% step %}
**Search for Message Templates in the left navigation search bar or navigate to Notifications > Message Templates.**
{% endstep %}

{% step %}
**Copy or create a new message template and give it a name that’s easy to recognize, such as *****Verkada Event Notification*****.**
{% endstep %}

{% step %}
**Ensure the Subject and Body fields are customizable, indicated by the unlock icon.**
{% endstep %}

{% step %}
**In the Subject field, add placeholder text such as "\<placeholder\_text>" that will be overwritten later by the inbound email event.**

<div align="left" data-with-frame="true"><figure><img src="/files/G0xVR8vsZ6WbvQKXFSir" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Configure other message content settings as needed.**
{% endstep %}

{% step %}
**Click the Users tile to enable user recipients.**
{% endstep %}

{% step %}
**Add yourself as the only notification recipient. Once you create an InformaCast Verkada Command user, add the account as a notification recipient.**
{% endstep %}

{% step %}
**Click Save.**
{% endstep %}
{% endstepper %}

***

## Configure an inbound email rule set and rule

Inbound email rule sets are a list of rules that tell InformaCast to send a notification when a monitored email address receives an email.

#### Inbound email rule set

{% stepper %}
{% step %}
**Search for Email in the left navigation search bar or navigate to Notifications > Event Sources > Email.**
{% endstep %}

{% step %}
**Click Create Inbound Email Rule Set.**

a. Enter a unique name.\
b. **Set Source Email Addresses** to <no-reply@command.verkada.com>.\
c. Leave **Email Validation Level** off.\
d. Toggle on **Enable Inbound Email Rule Set.**
{% endstep %}

{% step %}
**Click Save to see an autogenerated To Address. Store this value** [**to use later in Verkada Command**](#h_8d41e7a20b)**.**

<div align="left" data-with-frame="true"><figure><img src="/files/j3ZVTh2jbY7LBgnYYYUn" alt=""><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

#### Inbound email rule

{% stepper %}
{% step %}
**Navigate to the Rules tab to set up the notification.**
{% endstep %}

{% step %}
**Click Create Inbound Email Rule.**

* Enter a unique name.
* Select the **Message Template** created in the previous section.
  {% endstep %}

{% step %}
**Toggle on Enable Inbound Email Rule.**

<div align="left" data-with-frame="true"><figure><img src="/files/ZQToYHikrx04hSP16Drl" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Click Save.**
{% endstep %}
{% endstepper %}

***

## Add InformaCast as a Verkada User

{% hint style="danger" %}
You need Org Admin permissions in Command to complete this setup.
{% endhint %}

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}

{% step %}
**In the left navigation, select Org Settings > Users.**
{% endstep %}

{% step %}
**In the top left, select Add User.**

a. Enter an informative name, such as InformaCast.\
b. Enter the [generated InformaCast email](#h_177b712a3c).\
c. (Optional)Assign a group to grant the user permissions.\
d. Click **Add** to create the user. **Note:** Ignore the automated invite email sent. You will verify the email address later.\
a. Click **Add** to create the user.
{% endstep %}

{% step %}
**The user profile will open. Click Assign Roles to grant the needed permissions.**
{% endstep %}
{% endstepper %}

***

## Verify the InformaCast user in Verkada Command

When a new user is added to Command, they are emailed an account setup link. Since the InformaCast email is a monitored system email that does not belong to a person we cannot access this email.

Instead, we can request a password reset to access the InformaCast user account.

{% stepper %}
{% step %}
**Log out of your Command Org Admin account.**
{% endstep %}

{% step %}
**From the Command homepage, enter the generated InformaCast email address and click Continue.**
{% endstep %}

{% step %}
**Click Forgot password? > reset via Email.**

a. An InformaCast notification via Inbound Email is generated with a link to reset your password.\
b. Click the link and set the password for the InformaCast user.
{% endstep %}

{% step %}
**Log back into your Command Org Admin account to** [**configure alerts.**](#h_7e55b69916)
{% endstep %}
{% endstepper %}

***

## Configure Verkada email alerts

Enable alerts in Command to send emails to the monitored InformaCast email to complete the integration. See [Create Camera Event Alerts](/verkada-cameras/analytics/create-camera-event-alerts.md) for more information on creating alerts. You can view the events from all the alerts you are subscribed to from the [Alerts](https://command.verkada.com/alerts) page in Command.

Once the alert is created:

* The Inbound Email event notification initiates in InformaCast.

{% hint style="warning" %}
You can configure the [Message Template](#h_142ffc3379) to notify any InformaCast recipient.
{% endhint %}

* A push notification will be sent to the Verkada Command mobile app.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.verkada.com/command/organization-settings/integrations/initiate-informacast-notifications-with-verkada-device-alerts.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.