# Partner Installation Guide

{% hint style="success" %}
End of Life Notice: Partner Tools within Verkada Command will reach end of life (EoL) on July 1, 2026. To maintain uninterrupted service and access to enhanced renewal insights, transition to the new [Partner Management Tool](https://partners.verkada.com/login) within Verkada's Partner Portal. The updated interface allows customers to control data sharing in detail and gives partners direct visibility into relevant renewal timelines.
{% endhint %}

This document offers best practice recommendations for partners setting up organizations for their customers. It should be considered a guide rather than an all-inclusive list, as each organization’s needs differ.

***

## **Create a partner organization**

Verkada suggests partners create their own Command organization to access Partner Tools and manage their devices. This allows partners to track renewals, monitor support cases, and view the contact information for the Verkada representatives assigned to each customer.

{% stepper %}
{% step %}
**Navigate to the** [**Command**](https://command.verkada.com/) **home page.**
{% endstep %}

{% step %}
[**Create a new organization.**](https://help.verkada.com/command/getting-started/create-a-command-organization)
{% endstep %}

{% step %}
[**Contact Verkada Support**](https://help.verkada.com/command/need-help/contact-verkada-support) **and provide your** [**organization’s short name**](https://help.verkada.com/command/organization-settings/personalized-subdomain-urls-for-your-verkada-organization) **and an Org Admin email to enable the account as a Partner organization.**
{% endstep %}
{% endstepper %}

#### Things to consider

* All users in the organization should [verify their email address and phone number.](https://help.verkada.com/command/security/authentication-overview/verify-your-verkada-command-account)
* [2FA](https://help.verkada.com/command/security/authentication-overview/two-factor-authentication) should be enabled for users with Org Admins permissions.
* Add at least two Org Admins to your partner organization.
* Avoid using shared accounts.

***

## **Create a customer organization**

{% stepper %}
{% step %}
**Login to Command with an Org Admin account.**
{% endstep %}

{% step %}
**In the bottom left, select the icon with the initials of the organization’s name.**
{% endstep %}

{% step %}
**Click Create a new organization and follow the setup flow.**
{% endstep %}

{% step %}
**Add at least two Org Admins from the customer side for full access.**
{% endstep %}

{% step %}
**(Optional) Add at least two Org Admins from the partner side if providing managed services.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
**Note:** You can also create a Command organization from the Verkada Command homepage. See [Create a Command Organization](https://help.verkada.com/command/getting-started/create-a-command-organization) for more information.
{% endhint %}

### **Link a customer organization to a partner organization**

Customers can manage partner access through the **Manage Verkada Partners** section of Command. This access can be granted or revoked at any time.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin .**
{% endstep %}

{% step %}
**In the left navigation, select Org Settings > Manage Verkada Partners.**
{% endstep %}

{% step %}
**Click Add Partner.**
{% endstep %}

{% step %}
**Enter the partner** [**organization’s short name**](https://help.verkada.com/command/organization-settings/personalized-subdomain-urls-for-your-verkada-organization) **and click Next.**
{% endstep %}

{% step %}
**Enter the partner’s name and toggle on which data you want to share.**
{% endstep %}

{% step %}
**Click Add Partner to complete.**
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
We do not recommend Partners enable this option without explicit written permission from the customer.
{% endhint %}

***

## Access Partner Tools <a href="#h_2d17cccbf4" id="h_2d17cccbf4"></a>

{% hint style="danger" %}
You need to be an Org Admin in the partner organization to access Partner Tools.
{% endhint %}

Partner Tools will appear in the All Products menu after your partner organization is added to a customer organization. You can see all customers who have enabled partner access on this page.

{% stepper %}
{% step %}
In Verkada Command, go to **All Products > Partner Tools** <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1391325304/56817cf31bf3ada0d2efb1784c62/Screenshot+2025-02-21+at+12_02_43%E2%80%AFPM.png?expires=1766178000&#x26;signature=07b58f20634b26222474767df6f06b7ec25726cd53a7427e92211041605fc89c&#x26;req=dSMuF8p8mIJfXfMW3Hu4gZOBr4cHgGC1sYYQM%2FuEmHmguU749NPVL0UD5R2V%0A%2Bg%3D%3D%0A" alt="" data-size="line">.
{% endstep %}

{% step %}
The overview page displays information:

1. Licensing:
   * Detailed product breakdown of licensing for that customer's organization, including any specific licenses that may be missing
   * When a customer’s license is set to expire, enabling them to proactively reach out about renewals
2. Support cases:
   * Active support cases for that organization
   * History of cases closed over the past six months
   * Support cases and insight into the types of issues and support assistance commonly required by the customer
3. Sales Representative:
   * Name and contact information
     {% endstep %}
     {% endstepper %}

{% hint style="warning" %}
Only support cases initiated through Command live chat are shown.
{% endhint %}

***

## Best practice considerations

### Stage devices and sites

* You can [add devices](https://help.verkada.com/command/organization-settings/add-a-device-to-your-command-organization) to an organization before they are physically on-site once you have the order number. This stages all devices from the order in the unassigned sites section for setup and configuration.
* If you have the floorplans and information planned out, you do have the ability to create sites and subsites and assign the devices to the sites so the installer only has to physically install and wire up the device [Manage Your Sites and Subsites | Verkada Help Center](https://app.gitbook.com/s/ylYKicREo6JpuOJH4teK/configuration/manage-sites-and-subsites)

### Access for installers

* You should add the installer to the customer Command organization before they go onsite to install the devices. We recommend adding installers as [temporary users](https://help.verkada.com/command/users-and-permissions/manage-users-in-your-organization/manage-temporary-users) and setting an expiration date for their account access.
* Installers should plug-in devices in a staging environment before final installation to verify they come online, register, and check for firmware updates. This ensures quick installation in cases involving ladders, lifts, or other challenging scenarios.
* Installers should download the Command mobile app to assist with viewing cameras during installation. The app eliminates the need for a laptop or repeatedly climbing a ladder to check the camera angle on a desktop.

### Post-installation considerations

* Confirm with the customer if they want to keep the partner accounts as admins, reduce access permissions, or remove the accounts altogether. See [Manage Users in Your Organization](https://help.verkada.com/command/users-and-permissions/manage-users-in-your-organization) for more information.
* Verkada uses [API keys](https://apidocs.verkada.com/reference/introduction) to allow customers to extract data for further analysis. Discuss with the customer if there are any managed services for alerting or reporting they would like integrated with Command.