# Find and Add License Keys

When you add new products to Verkada Command, you **must** also claim your license key so those products can continue using Command and remain in compliance.

If you don’t claim your licenses when adding new devices or products - or renew your licenses when they expire, you will lose access to most of your Command functionality after a 30-day grace period.

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## Find your license key

You can find the license key in your Verkada order email.

![](https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2Fgit-blob-cefd75e4313063791bee356bc82b47cfbad2504a%2Fc16ce00b9eb3796384736b31cae8d96d65985907.png?alt=media)

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## Claim your license key

{% hint style="danger" %}
You need [Org Admin](https://help.verkada.com/command/users-and-permissions/roles-and-permissions-for-command) permission to claim a license key in Command.
{% endhint %}

{% stepper %}
{% step %}
**In Command, go to All Products > Admin .**
{% endstep %}

{% step %}
**Under Admin, select Licenses & Renewals.**
{% endstep %}

{% step %}
**Next to Claim License Key, enter your license key (found in your Verkada order email and typically starting with ‘‘CAP’, ‘RNW’, or ‘LAR’) and click Next.**
{% endstep %}

{% step %}
**Review the license key details, then click Proceed.**

<div align="left" data-with-frame="true"><img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2Fgit-blob-3c28f0950d75e60957176849390c16b59a5c03be%2F44a5ec2af50ffb6e8b937e09ac2587dcc03a9f6b.png?alt=media" alt="" width="280"></div>
{% endstep %}

{% step %}
**Click Claim Licenses to complete.**

<div align="left" data-with-frame="true"><img src="https://705858581-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNRq5qDDjsYNxwNzF1bcB%2Fuploads%2Fgit-blob-8c0ced74a19eb2ddbd880485c5e577dea1622d94%2F51c7ce886350d2f943fe76f39cfa2b02b70740d7.png?alt=media" alt="" width="360"></div>
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Contact [Verkada Support](https://help.verkada.com/command/need-help/contact-verkada-support) or <licensing@verkada.com> for assistance if you need to change how you claimed your licenses.
{% endhint %}

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## FAQ

<details>

<summary>What if I did not receive an order email?</summary>

If you did not receive an order email from Verkada with the license key, we recommend that you:

Check your spam folder: Sometimes, the order email might be sent to your spam folder.Ask the person who ordered the cameras: If the order was placed by someone else in your organization, they might have received the order email.Ask your Verkada reseller: If your Verkada reseller handled the order, they might have received the order email.

</details>

<details>

<summary>What do I do if I am unable to locate the order email?</summary>

If you or your reseller are unable to locate the order email, contact [Verkada Support](https://help.verkada.com/command/need-help/contact-verkada-support).

**What happens if I don’t claim my license?**

If you don’t claim your license after adding new products to Command, you’ll see a banner reminding you to claim your license key. All organization admins will also receive an email reminder to claim the license key after 5 days. If you don’t claim your license keys within 36 days of adding the new products, you’ll lose access to Command.

</details>

***

{% hint style="info" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=uzn7B9k2qpU).
{% endhint %}