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Configuring Audio for Non-Verkada Channels

Learn how to enable and configure audio for cameras connected to Verkada Command through non-Verkada channels.

Verkada Command supports audio for compatible third-party cameras on non-Verkada channels. To use audio, the camera must conform to ONVIF Profile S and the audio codec requirements.

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Audio configuration is available only for cameras that fully support ONVIF Profile S, including audio profile configuration calls.

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Before you begin

The camera must meet the requirements below before you configure audio. See Add a non-Verkada camera to a Command Connector for adding cameras.

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ONVIF Profile S conformance

The camera must be ONVIF Profile S conformant. Confirm that your third-party camera meets all technical requirements.

  • Refer to the camera manufacturer's specification sheet or datasheet.

  • Look for "ONVIF Profile S" certification in the camera documentation.

  • Verify the camera firmware version supports Profile S features.

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Audio profile configuration support

The camera must implement the ONVIF Profile S calls for audio profile configuration. This includes support for:

  • GetAudioEncoderConfigurations

  • GetAudioEncoderConfiguration

  • SetAudioEncoderConfiguration

  • GetAudioEncoderConfigurationOptions

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G.711 mu-law codec

The camera must support the G.711 mu-law (PCMU) audio codec through the ONVIF Profile S audio configuration calls. This codec provides 8-bit audio encoding at 64 kbps and is the standard for audio in ONVIF Profile S cameras.

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Cameras that do not support G.711 mu-law through ONVIF Profile S calls cannot be configured for audio, even if they support other audio codecs.

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Configuration

1

In Verkada Command, go to All Products > Cameras.

2

Select the non-Verkada channel you want to configure.

3

At the top right, click Settings.

4

Under Device > Audio, toggle on Enable Audio.

Wait for Verkada Command to detect available audio configurations via ONVIF.

5

Open the camera's live view.

  1. Verify the audio indicator appears in the video player.

  2. Play live audio to confirm the configuration.

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Troubleshooting

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Audio option not available

Issue: The Enable Audio toggle is grayed out or not visible in camera settings.

Solution:

  • Verify the camera is ONVIF Profile S conformant.

  • Confirm the camera firmware is up to date and includes Profile S support.

  • Check that the camera has implemented audio profile configuration calls.

  • Check that the camera supports G.711 mu-law.

  • Re-add the camera to Command to refresh ONVIF capabilities detection.

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G.711 mu-law verification

Issue: The camera supports audio, but audio does not initialize after enabling audio.

Solution:

  • Log in to the camera's web interface by navigating to its IP address in a browser.

  • Verify the camera supports G.711 mu-law through the camera's web interface or ONVIF audio settings.

  • Check if the camera requires a specific configuration mode or profile to expose G.711 support.

  • Contact the camera manufacturer to confirm G.711 mu-law support via ONVIF Profile S.

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Audio stream fails to connect

Issue: Audio configuration saves successfully, but no audio streams in live view.

Solution:

  • Check that firewall rules allow ONVIF audio streaming ports (typically RTP/RTSP ports).

  • Confirm the camera's audio input is not muted or disabled in the camera's native interface.

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