Visitor Access & Visit Access Type

Visit access types grant temporary access and credentials to guests managed by Verkada Guest.

You need Access System Admin, Access Site Admin, or Access Site Manager permissions to create and modify a visit type.

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Visit Access Type

Visit access types contains the following information:

• Access Schedule - determines when access will be granted or denied for visitors.

• Sites - sites the visit access type applies to.

• Doors - set of doors visitors can access during their visit.

• Max Duration - maximum allocated time that a visitor can access the set of doors on a visit.

• Credentials - access methods that a visitor can use to unlock doors.

• Roll Call - visitors can be included in all roll calls for the selected sites.

Visit

Visits contain the following information:

• Visit Access Type - The visit access type the visit will correspond to. This determines the configuration of temporary access.

• Start Date and End Date - the duration the visitor has temporary access.

• Check In and Check Out Time - the time a visitor is on site and can be included in roll call reports.

• Credentials - the access method and credential number visitors can use to unlock doors during their visit.

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Create a visit access type

You need to create your initial visit access type in Guest before you can create one from the Access page.

1

In Verkada Command, go to All Products > Access.

2

In the left navigation, click Visitor Access.

3

In the top right, click Create.

a. Configure the settings as needed. b. Click Save.

Visitors will be unable to unlock the doors if doors are added to a visit access type but credentials (keycard or web unlock link) are not enabled.

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View visitor actions

Once guests are signed in and granted site access, their movements can be tracked on the door events page for the doors they are authorized to use.

Visitors can appear in an active roll call report for the sites associated with their visit access type. They become valid for the roll call report upon check-in and are removed from it upon check-out.

See Roll Call Reports for more information.

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FAQ

Can permanent users/employees be granted visits to sites they do not have permission to access?

Yes. Permanent users and employees granted visit access must use their existing credentials if their assigned visit access type permits door access.

Can a visitor have multiple concurrent visits?

No. Only one active visit per visitor is allowed.

Can I reuse credentials I have previously assigned to a visitor?

Yes. If the previous visit has expired, the credential can be reused.

What is the difference between a visit start/end date and check-in/out?

The start and end dates define the period during which the visitor had access to doors based on their visit access type. The check-in and check-out times indicate when the visitor was on-site and included in roll-call reports.

If multiple roll call reports are associated with a single site, will visitors with the configured visit access type appear in all reports?

Yes. Visitors with and without door access will appear in all roll call reports for the site.