Troubleshoot a Stuck Latch on Verkada Door Locks

Learn how to identify and safely troubleshoot a stuck latch on Verkada door hardware

In rare cases, the latch on older Verkada AL54 cylindrical locks can catch and become stuck. This is a known edge case that occurs only when a specific set of physical conditions is present simultaneously.

This issue only affects Verkada AL54 cylindrical locks shipped before July 2026. Units shipped in July 2026 or later use an updated lock body and are not affected.

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Release a stuck latch

Do not use excessive force to turn the handle or force the door open. Applying pressure to the handle while the latch is stuck can bend or break an internal component. If that component is damaged, the latch can no longer fully retract. This permanently affects lock function and can compromise door security.

1

Release both handles completely.

Do not apply extra pressure to the handle or force the door open.

2

Allow the latch mechanism to return to its resting state.

Instead of forcing the handle, release both handles simultaneously to allow the internal mechanism to reset to its normal resting state before attempting to use the door again.

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Contact Verkada Support

If you cannot get the lock out of this stuck state, or if this issue happens repeatedly, contact Verkada Support.

Verkada has an updated lock body that eliminates this edge case. Verkada Support can help you troubleshoot the issue and, if needed, start a replacement for updated hardware.