# Restart an Access Controller

If your access controller becomes unresponsive and is not working properly or [Verkada Support](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/need-help/contact-verkada-support) requests to reboot the controller, we recommend that you restart your access controller.

{% hint style="danger" %}
You must be an [Access Site Admin](https://help.verkada.com/access-control/getting-started/roles-and-permissions-for-access-control) for the site the controller belongs to.
{% endhint %}

{% hint style="warning" %}
If the controller show’s an **Offline** status, rebooting the controller via Verkada Command doesn’t do anything. You need to unplug the access controller and manually plug it back in to restart it.
{% endhint %}

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Devices.**
{% endstep %}

{% step %}
**Select the controller you want to restart, and click the controller’s image on the right.**
{% endstep %}

{% step %}
**At the top right, click Settings.**
{% endstep %}

{% step %}
**On Access Control Unit, click Restart.**

<div align="left" data-with-frame="true"><img src="https://134288481-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaaHs5RfKqv9Z49mi02cC%2Fuploads%2Fgit-blob-b1225800afbacfd0b3be4dbbf1651ae08ed3a437%2Fa1e99886119e736c5844ddd9930d9e47bed38e00.png?alt=media" alt="" width="355"></div>
{% endstep %}
{% endstepper %}