# Restart an Access Controller

If your access controller becomes unresponsive and is not working properly or [Verkada Support](/command/need-help/contact-verkada-support.md) requests to reboot the controller, we recommend that you restart your access controller.

{% hint style="danger" %}
You must be an [Access Site Admin](/access-control/getting-started/roles-and-permissions-for-access-control.md) for the site the controller belongs to.
{% endhint %}

{% hint style="warning" %}
If the controller show’s an **Offline** status, rebooting the controller via Verkada Command doesn’t do anything. You need to unplug the access controller and manually plug it back in to restart it.
{% endhint %}

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Devices.**
{% endstep %}

{% step %}
**Select the controller you want to restart, and click the controller’s image on the right.**
{% endstep %}

{% step %}
**At the top right, click Settings.**
{% endstep %}

{% step %}
**On Access Control Unit, click Restart.**

<div align="left" data-with-frame="true"><img src="/files/xE2yLhr553CN3NBZY4gb" alt=""></div>
{% endstep %}
{% endstepper %}


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