Override Schedule Access to a Door
Learn how to temporarily modify access to a door schedule
Access Site Admins and Access Site Managers can override access to a door or unlock it for a set amount of time directly from the door page in Verkada Command. This is useful for any situation where the door state in the door schedule is no longer appropriate.
Some use cases might include:
Locking the door if the security team has departed for a specific period of time
Unlocking the door for an extended delivery
Pre-scheduling an unlock window for a planned delivery, event, or vendor visit later in the week
Queuing up a temporary state change for a known closure (e.g., a holiday or planned maintenance)
A single-door override temporarily replaces the door’s normal state for the time range you specify. While active, it takes precedence over the base door schedule and any door exceptions that would otherwise apply during that window. When the override ends, the door automatically returns to its normal schedule or any active exception in effect at that time.
Local overrides take priority. An override applied locally at the door, such as via an AUX input or the interior push button on a Verkada wireless lock, takes precedence over a schedule override while it is active. When the local override ends, the schedule override resumes if it is still within its configured time range.
Configuration
An override only applies to a single door. To override schedules across multiple doors, use a Door Exception Calendar.
In Verkada Command, go to All Products > Access.
Select a site from the All Sites dropdown.
Select a door to edit.
Under Current Schedule, click Add Override.
Choose when the override should take effect:
Apply Now: Temporarily override the door’s schedule starting immediately.
Apply Later: Temporarily override the door’s schedule at a future date and time.
Choose the Door State (for example, Access Controlled, Unlocked, or Locked).
If you selected Apply Now, choose a Duration. The override will end automatically when the duration expires.
If you selected Apply Later, set the From date and time (when the override should begin) and the Until date and time (when the override should end). The override can span across calendar days. The total override duration is shown beneath the time fields.
Click Add to save.
If you selected Apply Now, the override will take effect immediately.
Overrides cannot overlap. Each override on a door must use its own time range and cannot overlap with another scheduled or active override. If the system detects a conflict, adjust the date and time range of the new override or delete the conflicting override.
Delete an active override
When an override is currently in effect, the Current Schedule card on the door page changes to Active Override and shows the override's state and end time.
To end the active override before its scheduled end time, click 
next to the status. The door returns to its normal schedule (or to the next applicable door exception) immediately.
Manage scheduled overrides
Once a door has one or more scheduled overrides, you can view, edit, or remove them at any time.
When a door has current or upcoming overrides, the Add Override button on the door's Event tab changes to an Override dropdown.
In Verkada Command, go to All Products > Access.
Select a site from the All Sites dropdown.
Select a door to edit.
Under Current Schedule, click Override > View X overrides.
Hover over an override to select Edit or Show On Calendar.
Each scheduled override is listed with its date, time range, and state.
From the edit view, you can modify the override's state and timing, or delete it.
(Optional) In the bottom left, click Add override to schedule another override.
Click Done when finished.
The door's Schedule tab provides a calendar view of the base door schedule, door exception calendars, and any current or upcoming single-door overrides. On the calendar, each override renders as a colored block during its time range, and the same overrides are also listed in the left-hand rail under Single-Door Overrides.
In Verkada Command, go to All Products > Access.
Select a site from the All Sites dropdown.
Select a door to edit.
At the top left, select Schedule.
Click an override to see its state, date, and time range.
Select Remove to delete.
(Optional) In the top right, click Add override to schedule another override.
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