# Visitor Access & Visit Access Type

Visit access types grant temporary access and credentials to guests managed by Verkada Guest.

{% hint style="danger" %}
You need [Access System Admin, Access Site Admin, or Access Site Manager permissions](https://help.verkada.com/access-control/roles-and-permissions-for-access-control) to create and modify a visit type.
{% endhint %}

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### **Visit Access Type**

Visit access types contains the following information:

* **Access Schedule -** determines when access will be granted or denied for visitors.
* **Sites** - sites the visit access type applies to.
* **Doors** - set of doors visitors can access during their visit.
* **Max Duration -** maximum allocated time that a visitor can access the set of doors on a visit.
* **Credentials** - access methods that a visitor can use to unlock doors.
* **Roll Call** - visitors can be included in all roll calls for the selected sites.

### **Visit**

Visits contain the following information:

* **Visit Access Type** - The visit access type the visit will correspond to. This determines the configuration of temporary access.
* **Start Date and End Date -** the duration the visitor has temporary access.
* **Check In and Check Out Time -** the time a visitor is on site and can be included in roll call reports.
* **Credentials** - the access method and credential number visitors can use to unlock doors during their visit.

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## Create a visit access type

{% hint style="danger" %}
You need to create your initial [visit access type](https://app.gitbook.com/s/ZyuELZr7uIcXX3WnjX0N/configuration-and-setup/door-access-for-guests/) in Guest before you can create one from the Access page.
{% endhint %}

{% stepper %}
{% step %}

#### In Verkada Command, go to **All Products** > **Access**.

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{% step %}

#### In the left navigation, click **Visitor Access.**

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{% step %}

#### In the top right, click **Create.**

a. Configure the settings as needed.\
b. Click **Save.**

<div align="left" data-with-frame="true"><img src="https://134288481-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaaHs5RfKqv9Z49mi02cC%2Fuploads%2Fgit-blob-8fc29bc4ec2a95c4bb0a823092d4ef1a097791ab%2Fb80b74ef7215af7cd455cd1e286c58ff234e8af1.png?alt=media" alt="" width="800"></div>
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{% endstepper %}

{% hint style="danger" %}
Visitors will be unable to unlock the doors if doors are added to a visit access type but credentials (keycard or web unlock link) are not enabled.
{% endhint %}

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## View visitor actions

Once guests are signed in and granted site access, their movements can be tracked on the door events page for the doors they are authorized to use.

![](https://134288481-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaaHs5RfKqv9Z49mi02cC%2Fuploads%2Fgit-blob-34fd7bc97154701df8819a56959ed0c653f994a6%2F63748b1e68cf6a88e08273302438a34e02618762.png?alt=media)

Visitors can appear in an active roll call report for the sites associated with their visit access type. They become valid for the roll call report upon check-in and are removed from it upon check-out.

![](https://134288481-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaaHs5RfKqv9Z49mi02cC%2Fuploads%2Fgit-blob-7da2cc60d22ac0e3038b3d932de57432377a5265%2Fbf95dab34b4f1e7a8d2f75a7d655f3f95c4bd2eb.png?alt=media)

{% hint style="warning" %}
See [Roll Call Reports](https://help.verkada.com/access-control/configuration-and-setup/roll-call-reports) for more information.
{% endhint %}

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## FAQ

<details>

<summary>Can permanent users/employees be granted visits to sites they do not have permission to access?</summary>

Yes. Permanent users and employees granted visit access must use their existing credentials if their assigned visit access type permits door access.

</details>

<details>

<summary>Can a visitor have multiple concurrent visits?</summary>

No. Only one active visit per visitor is allowed.

</details>

<details>

<summary>Can I reuse credentials I have previously assigned to a visitor?</summary>

Yes. If the previous visit has expired, the credential can be reused.

</details>

<details>

<summary>What is the difference between a visit start/end date and check-in/out?</summary>

The start and end dates define the period during which the visitor had access to doors based on their visit access type. The check-in and check-out times indicate when the visitor was on-site and included in roll-call reports.

</details>

<details>

<summary>If multiple roll call reports are associated with a single site, will visitors with the configured visit access type appear in all reports?</summary>

Yes. Visitors with and without door access will appear in all roll call reports for the site.

</details>

***

**Need more help?** Contact [Verkada Support](https://www.verkada.com/contact/).
