# Mobile NFC - Add Verkada Badge to Apple Wallet

Verkada supports secure mobile NFC credentials via Apple Wallet, allowing employees to unlock doors with a tap of their iPhone or Apple Watch. Before users can add the mobile credential [Mobile NFC](https://help.verkada.com/access-control/configuration-and-setup/mobile-nfc-command-management) needs to be enabled on your Command organization.

{% hint style="warning" %}
Apple Pay is not supported globally. If you are not in a supported [region](https://support.apple.com/kb/HT207957), you will not be able to use this feature.
{% endhint %}

### What you need

* An iPhone or Apple Watch that is [compatible](https://support.apple.com/kb/HT208531) with Apple Wallet. We support:
  * **iPhone XS** and up
  * **Apple Watch Series 4** and up
* Confirm that [FaceID](https://support.apple.com/en-us/HT208109), [Touch ID](https://support.apple.com/en-us/HT201371), or a [passcode](https://support.apple.com/en-us/HT204060) is set on the device.
* A device running iOS version 16.0 or later. Follow Apple’s links if you need to update your iOS version:
  * [iPhone](https://support.apple.com/kb/HT204204)
  * [Watch](https://support.apple.com/kb/HT204641)
* A Command account with [Mobile NFC enabled](https://help.verkada.com/access-control/configuration-and-setup/mobile-nfc-command-management).
* The latest [Verkada Pass](https://apps.apple.com/us/app/verkada-pass/id1477261074) app version installed on your iPhone.

## Configure Two-Factor Authentication

You must configure 2FA on your iOS device to use your employee badge in Apple Wallet. Go to **Settings > your name > Password & Security**. Tap **Turn On Two-Factor Authentication**. Then tap **Continue** and follow the onscreen instructions.

{% hint style="warning" %}
See Apple’s [Two-Factor Authentication](https://support.apple.com/en-us/102660) guide for more information.
{% endhint %}

***

## Add to Apple Wallet

{% hint style="warning" %}
Users are allowed a badge on 1 iPhone and 1 paired Apple Watch. If you lose access to one of these devices, contact your system administrator to reset your Apple Wallet badge.
{% endhint %}

{% stepper %}
{% step %}

#### [**Log in to the Verkada Pass app**](https://help.verkada.com/access-control/configuration-and-setup/verkada-pass-app)**.** If this is your first time using the Verkada Pass app, you should receive an email from your administrator with a download link.

{% endstep %}

{% step %}

#### On the home screen, click **Add to Apple Wallet**.

<div align="left" data-with-frame="true"><img src="https://134288481-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaaHs5RfKqv9Z49mi02cC%2Fuploads%2Fgit-blob-ecbdfe1b0bb1c32e49be4dc70bfcd74b60514698%2F54d62df84198ca250f5e3a4c978399da57ce9d49.png?alt=media" alt="" width="277"></div>
{% endstep %}

{% step %}

#### On the **Add Pass** screen, click **Add.** This will configure an access badge in your Apple Wallet.

<div align="left" data-with-frame="true"><img src="https://134288481-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaaHs5RfKqv9Z49mi02cC%2Fuploads%2Fgit-blob-fb2d6ee91bf4b9cbae086652abe7f1654d8627db%2Fc09dafe550f36ed2c736a7048eaa8ea2d545e0d8.png?alt=media" alt="" width="370"></div>
{% endstep %}

{% step %}

#### Once the Access badge has been created, you will see a screen detailing that the credential has been added to your device as an Express Pass.

<div align="left" data-with-frame="true"><img src="https://134288481-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaaHs5RfKqv9Z49mi02cC%2Fuploads%2Fgit-blob-bb61377336c89b4fad5a88516a48f7f499e68aae%2F13c5c8792442a0f60ea0483bcd350aff3aa86450.png?alt=media" alt="" width="370"></div>
{% endstep %}
{% endstepper %}

Congratulations! Apple Wallet is now prepared and set up for your iPhone!

### Add credential to Apple Watch

When you add the Apple Wallet credential to your iPhone, it will automatically sync to your paired Apple Watch. If your Apple Watch isn’t paired, the **Add to Apple Wallet** option will reappear in the Verkada Pass App once you pair it, allowing you to add the credential to your watch.

***

## Express Mode

With [Express Mode](https://support.apple.com/en-us/HT212171) you use your Apple Wallet credential without unlocking your phone. This also allows you to use the reserve battery for the NFC credential.

{% hint style="warning" %}
If your administrator has required phones to be unlocked at the door in order to badge in, Express Mode will be overridden. You will be required to unlock your phone and present it to a reader to gain access.
{% endhint %}

All users, regardless of credentials, need the appropriate [access levels](https://help.verkada.com/access-control/configuration-and-setup/scheduling/access-level-schedules-and-exceptions) assigned in order to open doors. If there is a door you cannot unlock, please reach out to your system administrator to ensure you have the appropriate permissions.

***

## Remove credentials

If Express Mode or the Verkada badge are no longer needed, you can disable or remove them from your device.

### Disable Express Mode

{% stepper %}
{% step %}

#### On your iPhone go to **Settings > Wallet & Apple Pay > Other Cards > Verkada.**

{% endstep %}

{% step %}

#### Toggle off **Express Mode.**

{% endstep %}
{% endstepper %}

### Remove Badge

{% stepper %}
{% step %}

#### On your iPhone go to **Settings > Wallet & Apple Pay > Other Cards > Verkada.**

{% endstep %}

{% step %}

#### Click **Remove Badge**, then **Remove** to confirm.

{% endstep %}
{% endstepper %}

If you need to re-add your NFC badge, simply go back to the Pass app, and follow the steps listed under [Add to Apple Wallet](#h_044605c786). If that fails, you may need to reach out to your system administrator to ensure you still have Apple Wallet credentials.

***

## Troubleshooting

Verify the following items if you are experiencing issues with Apple Wallet unlock:

* Your Verkada access profile is assigned with the appropriate permissions to make use of Apple Wallet.
* The doors you are accessing have [NFC Card Unlock](https://help.verkada.com/access-control/configuration-and-setup/configure-a-door-in-command) enabled.
* You have the appropriate [permissions](https://help.verkada.com/access-control/configuration-and-setup/assign-a-user-access-to-a-door) to access the door.
* If you are having issues with Apple Pay, please look at Apple’s official [Support Page](https://support.apple.com/apple-pay).

If you continue to run into issues when accessing doors, please reach out to [Verkada Support](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/need-help/contact-verkada-support).

***

## FAQs

<details>

<summary>How do I make sure that I’m running the latest version of iOS or WatchOS?</summary>

Apple provides excellent guides to updating iOS for your [iPhone](https://support.apple.com/kb/HT204204) and [WatchOS](https://support.apple.com/kb/HT204641)!

</details>

<details>

<summary>How do I make sure that I have Face ID, Touch ID, or a passcode set on my device?</summary>

Apple’s official documentation can be found here for [Face ID](https://support.apple.com/en-us/HT208109), [Touch ID](https://support.apple.com/en-us/HT201371), [and passcode](https://support.apple.com/en-us/HT204060).

</details>

<details>

<summary>How do I know if I’m in a supported country or region?</summary>

Apple has a list of supported countries/regions [here](https://support.apple.com/en-us/HT204060).

</details>

<details>

<summary>Where will I be able to check if my device is compatible with Apple Pay?</summary>

Apple has a compatibility list [here](https://support.apple.com/kb/HT208531).

</details>

<details>

<summary>How can I check if my Apple ID is signed into iCloud with two-factor authentication turned on?</summary>

Apple’s official documentation can be found [here](https://support.apple.com/en-us/HT205064) for checking iCloud and authentication.

</details>

<details>

<summary>Where can I check for service outages &#x26; connection issues?</summary>

A current list of Apple service outages can be found [here](https://support.apple.com/kb/HT201400).

</details>

<details>

<summary>Why don’t I see the option to "Add to Apple Wallet" in the Verkada Pass app?</summary>

* Verify that you are making use of the most recent version of the Verkada Pass app.
* Verify that your administrator has properly configured your access profile with the appropriate permissions to make use of Apple Wallet.
* Ensure that you have the appropriate model of iPhone and that it is up to date.

</details>

<details>

<summary>Why does the door not unlock when I present my Apple Wallet credential?</summary>

* The earliest supported reader for NFC unlock is the AD33. Verify from your administrator that the reader you are presenting your credential to can support Apple Wallet credentials.
* Ask your administrator to confirm that the door has NFC unlock enabled.
* Verify from your administrator that you have been assigned the appropriate [access level](https://help.verkada.com/access-control/configuration-and-setup/assign-a-user-access-to-a-door) to unlock this specific door at this time.

</details>

<details>

<summary>What is the Pass app key in the Apple Wallet?</summary>

You can add your Verkada access credential to Apple Wallet and access the doors you have been assigned permissions to with only your iPhone and Apple Watch. It’s easy, convenient, and private.

</details>

<details>

<summary>How secure is the credential in Apple Wallet?</summary>

When your access credential is added to Apple Wallet on your iPhone and Apple Watch, it’s stored on the device, which means that Apple doesn’t see the spaces you access or when. Your data is private and secure.

</details>

<details>

<summary>How do I use my Pass app credential in Apple Wallet?</summary>

Ensure your Pass app credential has been added to Apple Wallet. Then, hold your iPhone or Apple Watch up to an AD33 reader.

</details>

<details>

<summary>Do I need to unlock my iPhone to use my Pass app credential in Apple Wallet?</summary>

With Express Mode (enabled by default), you don’t need to wake or unlock your iPhone or Apple Watch near the reader. However, if your Organization Admin has selected **Phone Unlock Required**, you will need to unlock your iPhone before you can unlock a door.

</details>

<details>

<summary>I am not able to add my Pass app credential to Apple Wallet. What do I do?</summary>

Please contact [Verkada Support.](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/need-help/contact-verkada-support) We are available to assist 24/7.

</details>

<details>

<summary>What happens if my iPhone needs to be charged?</summary>

In the event that your iPhone needs to be charged, your Apple Wallet will still work. Power Reserve provides up to five hours of access, so you can still unlock doors.

</details>

<details>

<summary>What functionality is available with Pass app credentials in Apple Wallet?</summary>

Currently, Apple Pay is only supported for Corporate environments. It is not supported for MDU, higher education, or hospitality.

</details>

<details>

<summary>What happens if I get a new iPhone or Apple Watch?</summary>

* **iPhone:** Reach out to your Organization Admin to reset your Apple Wallet badge and re-add it following the above instructions.
* **Apple Watch**: You will need to delete the Pass app badge from your Apple Wallet and re-add it following the above instructions.

{% hint style="warning" %}
Users are allowed a badge on 1 iPhone and 1 paired Apple Watch. If you lose access to one of these devices, contact your system administrator to reset your Apple Wallet badge.
{% endhint %}

</details>

<details>

<summary>Are you still having trouble?</summary>

Please reach out to [Verkada Support](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/need-help/contact-verkada-support) via a chat or call!

</details>

***

**Need more help?** Contact [Verkada Support](https://www.verkada.com/contact/).
