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Door Schedules and Exceptions
Door Schedules and Exceptions

Learn how to manage schedules and exceptions when access to doors is allowed

Updated over a week ago

With Verkada Access Control, door access is prescribed using 2 components:

  • Schedules define regular, normal use. A schedule determines when the door will be locked or unlocked.

  • Exceptions allow you to temporarily change the schedule.

    • Exceptions are useful when you need to modify a door's access for a given period of time, but don't need to change the full schedule.

    • Exceptions take precedence over the schedule and modify the door's behavior for the entire day. Typically these are used for holidays or special events where access must be modified temporarily.

Recommendation. Exceptions are limited to a 1-month timeframe, so if you need a longer exception, we recommend to make a separate schedule instead.

Create a door schedule

Doors have schedules to control user access. Multiple doors can share the same schedule. You can configure multiple schedules, though only 1 can be active at a time.

  1. In Verkada Command, go to All Products > Access.

  2. On the left panel, click Schedules.

  3. Select Door Schedules.

  4. At the top right, click + Add Schedule.

  5. You can configure these settings, as needed:

    1. Give it a unique name.

    2. Create the schedule.

    3. Add doors.

    4. (Optional) Toggle on First Person In.

  6. Click Save once all your changes have been made.

Modify a door schedule

Note: If you toggle on First Person In, it requires an authorized user to present a valid credential before permitting access to any other user. Admins can configure entry schedules so that specified doors remain locked and secure until an authorized member of a supervised group arrives and presents their credentials during the scheduled period.

  1. In Verkada Command, go to All Products > Access.

  2. On the left panel, click Schedules.

  3. Select Door Schedules.

  4. Select the schedule you want to edit.

  5. You can edit these settings, as needed:

    1. Edit the schedule name.

    2. Edit the schedule.

    3. Edit doors.

    4. (Optional) Toggle on/off First Person In.

  6. Click Save once all your changes have been made.

Create a door exception

Recommendation. Exceptions are limited to a 1-month timeframe, so if you need a longer exception, we recommend to make a separate schedule instead.

  1. In Verkada Command, go to All Products > Access.

  2. On the left panel, click Schedules.

  3. Select Door Exceptions.

  4. At the top right, click + Add Door Exception.

  5. You can configure these settings, as needed:

    1. Give it a unique name.

    2. Set the Start Date and End Date.

    3. Create the schedule.

    4. Add doors.

    5. (Optional) Toggle on First Person In.​

  6. Click Save once all your changes have been made.

Modify door exception

  1. In Verkada Command, go to All Products > Access.

  2. On the left panel, click Schedules.

  3. Select Door Exceptions.

  4. Select the exception you want to edit.

  5. You can configure these settings, as needed:

    1. Edit the exception name.

    2. Edit the Start Date and End Date.

    1. Edit the schedule.

    2. Edit doors.

    3. (Optional) Toggle on/off First Person In.​

  6. Click Save once all your changes have been made.

Remove door exceptions

  1. In Verkada Command, go to All Products > Access.

  2. On the left panel, click Schedules.

  3. Select Door Exceptions.

  4. Click the check box next to the exception(s) you want to remove.

  5. At the top right, click Delete.

  6. Click Delete again to confirm.

Related resources

Need more help? Contact Verkada Support

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